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Common Questions
Please review this list of common questions about the Association Runner service. If your question is not on the list, you can contact a Association Runner representative by using the Contact Us page.

 - What do I get when I sign-up for Association Runner?
 - How do members and administrators access the service?
 - How much does the service cost?
 - I forgot my password. How do I login?
 - How do I update my account information?
 - How will I be billed?
 - Can I use Association Runner on a non-Windows computer? (i.e. MacIntosh, Unix)


What do I get when I sign-up for Association Runner?
Association Runner has a variety of features to choose from. All packages include web site hosting and 5 email accounts in addition to your selected features. Our service is not a "pop-up" window; it is compeletly integrated with your web site. In addition, you will immediately be given service updates and enhancements at no extra charge. A Features List is also available for viewing.

How do members and administrators access the service?
To access the Association Runner features, all you members and administrator need is a web browser and Internet access. Our service is designed to run on multiple platforms and even on slow Internet connections. All actions are performed by simply selecting options from within a web page.

How much does the service cost?
Association Runner has a variety of plans to choose from depending on the needs of your association. Prices start at just $150 a month and large associations can access the service for as little as 25¢ per member. For a more detailed price list, please Click Here.

I forgot my password. How do I login?
If you forget your password, you can retrieve it by clicking on the 'Forgot Your Password?' link on the login page.

How do I update my account information?
After logging in to Association Runner, select 'My Account' from the 'Members Only' menu.

How will I be billed?
Your association will be billed monthly based on the activated features and the number of members in your association.

How do I change my credit card information?
After logging in to Association Runner, select 'Account' from the main menu. One of the account selections will allow you to update your credit card information. Remember that your billing address must always match that of your credit card.

Can I use Association Runner on a non-Windows computer? (i.e. MacIntosh, Unix)
Association Runner is platform independent and will work on any computer running Internet Explorer 4.0 (or higher) or Netscape Navigator 4.0 (or higher) with browser 'cookies' enabled. Check your browser documentation on the steps you must take to enable 'cookies.'




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